FAQ - What if i'm not home during delivery?

If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep. If not, you will be responsible for shipping charges for attempted delivery and returned packages.

Redelivery charges will be as follows :

Service Cost Delivery Time Frames
2nd attempt delivery $20 Arranged by Customer Service
2nd attempt delivery +$25 for Special Area (Sentosa, Changi and etc) Arranged by Customer Service
  • If the address provided is incorrect, the package will be returned to us.