Frequently Asked Question

Top Frequently Asked Questions
Do I need an account?

In order to keep track of your records better, we will need customer to create an account with us. This helps us better should you need recommendations or advise with your plants in the future.

You will also be able to track past orders if you have an account with us.

How do I place an order?

Shopping with Noah Garden Centre is easy

• Log on to www.noahgardencentre.com.sg.
• To add items to your cart, click on “Add to Cart” with your desired quantity.
Our store has a minimum spending of $20 (Not including shipping fees).
• To review your items, click on the "Shopping Bag" icon located at the upper right corner of the page.
• Select your choice of shipping method, select preferred delivery date
• Click on ‘Checkout’ and your order summary will appear for review.
• Fill in your preferred Shipping Address. If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
• Click on ‘Continue to delivery method’, select shipping method to proceed with the payment.

You will receive a confirmation email shortly after you have successfully placed your order.

How much is the store minimum spending?

Our store has a minimum spending of $20 (Not including shipping fees).

Do you have a retail store to visit?

We have expanded to marketplace and invited local nurseries/gardening related companies selling their products with us.

We're saving on retail cost in order to provide you a lower price and better quality products.

What are your delivery options and how much is shipping?

Noah Garden Centre offers the following shipping options :

Service

Cost

Delivery Time Frames

Standard Delivery

$6 for promotional rate

(usual rate at $10)

+$25 for Special Area (Sentosa, Changi and more)

Selected delivery date (est. 2-3 Business days)

 

With a minimum store spending of $20.00 (before GST or discount code) we are able to deliver your order with a charge of $10.00 delivery fee.

Enjoy complimentary delivery with Noah Garden Centre with a purchase of $100.00 before GST or discount code applied.

Bulk item Delivery
There will be additional charges of $27.90 for bulk-item delivery that exceeds above 100kg per trip that involves Gardening Supplies.

You will receive an email for the delivery time a day before delivery date.

  • Shipping may take additional time during sale periods, holidays and extreme weather events.
  • Address cannot be changed once order is paid, Noah Garden Centre is not liable for wrong address in the invoice. 

Delivery Time
Due to the new implementations for the safety of recipients and staff, we are conducting contactless delivery, we will be leaving the parcel/ box at your doorstep.

Please note that our standard delivery timing is from 10:00 AM to 10:00 PM.

Without lift access
An additional flat rate of $15 will apply if there is no lift access at the delivery address which is located in a building from 2nd floor onwards. This service is applicable up to the 5th floor only. *Please pay the fee directly to the service provider.

Example:
Additional S$15.00 per transported to a non lift-accessible storey.
A delivery comprising of 3 numbers of potted plants is to be made to a 2-storey shophouse without elevator access. (Items that can be carried at once will be considered as 1 trip and will be charged $15.00)

Level of Staircase

Staircase Delivery Cost

Total

To Level 1 & 2

3 Potted Plants X Cost Per Floor 

$45

Delivery for Condo
Condominium deliveries may be done on weekdays for a certain time only. If you selected weekend deliveries, kindly inform the building management for the arrival.  *If the building management does not allow delivery vehicle to enter the building, kindly collect your orders with location stated by our dispatch team (Eg. Entrance of the condo) *If the building management does not allow delivery vehicle to enter the building and you’re not around, kindly be inform there will be additional charges for the redelivery.

If you have further questions or clarification, please contact Customer Service. 

Can I self-collect?

Due to Covid-19, self-collection has been suspended to practice minimal unnecessary contact.

What is our Warranty Policy?

We have a 7-day Warranty policy upon receipt of order, subject to the following terms and conditions:

• Item must be in its original purchase condition
• Packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• This warranty policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
• If the item was received in good condition and as pictured in our website we are unable to exchange/return the item based on personal preference e.g. it does fit your decor.

Please fill up this form, and we will get in touch with you soon. https://www.noahgardencentre.com.sg/pages/7-days-exchange-policy

*Shipping cost associated with the return of the product will not be covered by Noah Garden Centre.

*If all the requirements mentioned are met, contact Customer Service with your order number and the item you wish to return. Refunds will be in a form of a store credit voucher to be used on your next online purchase.

What will happen if ordered item(s) is(are) out-of-stock?

As much as we would like to make sure the items you ordered are in stock, there may be unforeseen circumstances that cause our items to be out of stock.

Unforeseen circumstances may include but not limited to plant quality that is not up to standard, broken stems found or pots that may have chipped or have hairline crack that we find doing our quality checks.

In cases where we are unable to deliver your order due to the above scenario(s) we will provide you with a refund and $5 worth of points credited to your account.

Points will be added to your reward balance after email confirmation of out-of-stock items sent.

How To Redeem Points?

You can redeem points in your reward balance as an instant rebate for your future purchases at our store. 

  • Every 20 Points can be redeemed for $1.00. 

Terms & Conditions

  • Rewarded points are not allowed to exchange for cash and cannot be applied with another discount code.
  • Rewarded points are cumulative.
  • Rewarded points are not transferable.
  • No expiry date for the rewarded points.
  • Our store has a minimum spending of $20 (Not including shipping fees).
  • Each code generated can be applied 1 time and for 1 order only.
  • Taxes and duties are recalculated after code is applied to your order.
  • Code cannot be used in combination with other orders.
  • Free delivery above $100 is calculated after code is applied to your order.
  • Noah Garden Centre reserves the right to cancel your order if the code is misused.
  • Noah Garden Centre reserves the right to modify or cancel this program at any time.

 

Orders
How do I place an order?

Shopping with Noah Garden Centre is easy

• Log on to www.noahgardencentre.com.sg.
• To add items to your cart, click on “Add to Cart” with your desired quantity.
• Our store has a minimum spending of $20 (Not including shipping fees).
• To review your items, click on the "Shopping Bag" icon located at the upper right corner of the page.
• Select your choice of shipping method, select preferred delivery date
• Click on ‘Checkout’ and your order summary will appear for review.
• Fill in your preferred Shipping Address. If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code.
• Click on ‘Continue to delivery method’, select shipping method to proceed with the payment.


You will receive a confirmation email shortly after you have successfully placed your order.

How much is the store minimum spending?

Our store has a minimum spending of $20 (Not including shipping fees).

When can I expect my order after placing an order?

We will process order in next 2-3 business days after confirmation.

During busy days, we appreciate your kind patience as we will be packing all your lovely plants within next 3-5 working days.

May I know if there is any cut off time for ordering to make sure my order reaches on time?

On average, orders placed before 11.30am everyday will be delivered by the third day placing your order.

Eg, you have placed an order on Tuesday 11.29am, you will be receiving your order by Thursday between 10am to 10pm.

However, we might expect higher volume of orders during festive seasons or peak periods. We appreciate you placing your order at your soonest or you may reach us out at the chatroom (Monday to Friday, 9am to 6pm) to check the earliest availability with the customer service team.

Can I insert 2 address in one order as it is a separate gift for loved ones?

We are sorry however, the system only allows one address per order.

Can I amend/cancel my order after it has been confirmed and paid for?

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. (Eg : changes on shipping address, discount codes) Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.

I am having issues using the coupon/voucher code

Please check the terms and conditions of the voucher regarding redemption eligibility and to see if it's applicable to the items in cart.

Please note that coupons cannot be used concurrently with other discounts/promotions.

Do you process orders during public holidays?

The system does accept orders 24/7, 365 days.

As much as we would like to process all the lovely plants to their parents, we will be taking our breaks and come back recharged to handle your order on the next working day.

Do you charge GST?

Yes, we do as we are GST registered. The GST will be calculated at the end of the payment page.

What do I do if my order hasn't been delivered?

All orders should be automatically processed after receiving the order or we will try our best to deliver based on your requested date. If at any case that order is not delivered to you within next 5 business days, please fill up the enquiry form with the order ID and your name.

Our customer service team will be assist to advise accordingly.

What will happen if ordered item(s) is(are) out-of-stock?

As much as we would like to make sure the items you ordered are in stock, there may be unforeseen circumstances that cause our items to be out of stock.

Unforeseen circumstances may include but not limited to plant quality that is not up to standard, broken stems found or pots that may have chipped or have hairline crack that we find doing our quality checks.

In cases where we are unable to deliver your order due to the above scenario(s) we will provide you with a refund and $5 worth of points credited to your account.

Points will be added to your reward balance after email confirmation of out-of-stock items sent.

How To Redeem Points?

You can redeem points in your reward balance as an instant rebate for your future purchases at our store. 

  • Every 20 Points can be redeemed for $1.00. 

Terms & Conditions

  • Rewarded points are not allowed to exchange for cash and cannot be applied with another discount code.
  • Rewarded points are cumulative.
  • Rewarded points are not transferable.
  • No expiry date for the rewarded points.
  • Our store has a minimum spending of $20 (Not including shipping fees).
  • Each code generated can be applied 1 time and for 1 order only.
  • Taxes and duties are recalculated after code is applied to your order.
  • Code cannot be used in combination with other orders.
  • Free delivery above $100 is calculated after code is applied to your order.
  • Noah Garden Centre reserves the right to cancel your order if the code is misused.
  • Noah Garden Centre reserves the right to modify or cancel this program at any time.

 

Delivery
How does the delivery works?

Noah Garden Centre offers the following shipping options :

Service

Cost

Delivery Time Frames

Standard Delivery

$6 for promotional rate

(usual rate at $10)

+$25 for Special Area (Sentosa, Changi and more)

Selected delivery date (est. 2-3 Business days)

With a minimum store spending of $20.00 (before GST or discount code) we are able to deliver your order with a charge of $10.00 delivery fee.

Enjoy complimentary delivery with Noah Garden Centre with a purchase of $100.00 before GST or discount code applied.

Bulk item Delivery
There will be additional charges of $27.90 for bulk-item delivery that exceeds above 100kg per trip that involves Gardening Supplies.

You will receive an email for the delivery time a day before delivery date.

  • Shipping may take additional time during sale periods, holidays and extreme weather events.
  • Address cannot be changed once order is paid, Noah Garden Centre is not liable for wrong address in the invoice. 

Delivery Time
Due to the new implementations for the safety of recipients and staff, we are conducting contactless delivery, we will be leaving the parcel/ box at your doorstep.

Please note that our standard delivery timing is from 10:00 AM to 10:00 PM.

Without lift access
An additional flat rate of $15 will apply if there is no lift access at the delivery address which is located in a building from 2nd floor onwards. This service is applicable up to the 5th floor only. *Please pay the fee directly to the service provider.

Example:
Additional S$15.00 per transported to a non lift-accessible storey.
A delivery comprising of 3 numbers of potted plants is to be made to a 2-storey shophouse without elevator access. (Items that can be carried at once will be considered as 1 trip and will be charged $15.00)

Level of Staircase

Staircase Delivery Cost

Total

To Level 1 & 2

3 Potted Plants X Cost Per Floor 

$45

Delivery for Condo
Condominium deliveries may be done on weekdays for a certain time only. If you selected weekend deliveries, kindly inform the building management for the arrival.  *If the building management does not allow delivery vehicle to enter the building, kindly collect your orders with location stated by our dispatch team (Eg. Entrance of the condo) *If the building management does not allow delivery vehicle to enter the building and you’re not around, kindly be inform there will be additional charges for the redelivery.

If you have further questions or clarification, please contact Customer Service. 

What if i'm not home during delivery?

If no one is available to receive the package at the delivery address, you may request our delivery team to leave it on your doorstep. If not, you will be responsible for shipping charges for attempted delivery and returned packages.

Redelivery charges will be as follows :

Service Cost Delivery Time Frames
2nd attempt delivery $20 Arranged by Customer Service
2nd attempt delivery +$25 for Special Area (Sentosa, Changi and etc) Arranged by Customer Service
  • If the address provided is incorrect, the package will be returned to us.
During this COVID-19 period, I would like to minimise unnecessary contact, do you offer contactless service?

We are as concern as you are! Rest assured we are able to leave parcel at your doorstep.

Please be on the lookout for our dispatch drivers! They will drop you a message or ring your doorbell.

I would like to know what time is the delivery so I can be around to accept parcel.

Delivery window is between 10am -10pm however, due to the COVID-’19 situation in Singapore, as much as we would like to personally handover your order to you, we would like to adhere to the safety measures and practise contactless delivery.

Parcel will be left at doorsteps instead to safeguard both customers and dispatch well-being.

I have yet to receive information regarding the updates of my orders, how do I track the order status?

You should receive a confirmation of your order within the next 24 hours. We will arrange your order to ship out within next 2-3 business days, if slots are available.

Can I choose specific timing or day for delivery?

You may place the special request at the "Add instructions for seller" at the bottom of your cart page.

We will accommodate to the request at our best effort.

Payments & Exchange
What kind of payment method may I use

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards (for selected countries only).
• Note that additional exchange fee may apply if your currency is other than Singapore dollars
• In case of errors, check if the correct information has been inputted and try again. If the problem persists, try an alternative payment mode.

What is Noah's 7-days Warranty policy?

Warranty

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please contact our Customer Service Team. We abide by our policy that all claims are unavailable after 7 days. (7 days warranty does not apply on Marketplace products unless specify on Seller's Page)

Please fill in this form

Kindly allow our team 3 to 5 working days to process all requests and we seek your understanding while we verify if return/exchanges are possible. Noah Garden Centre has the right to collect unsolicited products, if necessary. If the item is in stock, we will arrange for a replacement. Otherwise, a refund or credit voucher will be issued to you.

I forgot to use “Hello5”, can I use it for my next order?

The discount code is meant for first time purchase only.

We highly recommend you to check your cart before making actual payment.

Once orders and payment have been made we will not be able to apply any discount codes for you.

Can I use gift card and enjoy other on-going promotions too?

One promotion code or gift card is applicable for each order only.

If i have an out of stock item in my order, can i backorder them and you deliver them when it is in stock?

As we are not able to assure when is the next batch availability, we will be refunding the customer in terms of points into their Plant Parent Club account.

You may use the points on your new order or make another order when it is back in stock.

How long should I wait for an out of stock item?

The range of next batch arrival of common species will be about 2 weeks to 1 month.

For seasonal plants, the arrival dates will vary and you may check with the customer service team via live chat if you are keen.

How do i write a review?

You may leave us a Google Review! We rely on your reviews to help other customers like yourself make
decisions about products they would like to purchase!

Can i return the item if it is not suitable or less preferred after receiving the item?

We apologise however, items once sold are not eligible for returns if the given reason is due to personal preference.

Our 7 days exchange policy covers an item that is damaged, incorrect, or if there is a disease (or pest).

Plant I received is less bushy or has some flaws, can I get an exchange?

In an unfortunate event that you received a plant that is less bushy, you may contact us at info@noahgardencentre.com.sg or please fill up the 7 Days Warranty Policy form.

Our aftersales team will look into the issue and get back to you 1-3 working days.

About plants
How do I check if my plants fit their matching pots?

Do refer to the rootball size of the plant ie. if the plant’s rootball size is 15cm, choose a pot size that is 15cm or larger.

Can I choose a particular shape of plant?

We will choose the plants that matches the closest to the product photo (on the website) as possible. However do note that every plant has its own natural flair and may exhibit slight differences and will not be exchangeable.

The item I want is Out of Stock, what do I do now?

We know how it feels when your favourite items are out of stock. If you wish to be notified upon stock availability, please let us know by filling in the form located at the “Product Detail” page.

Will there be any plant replacement if my plants are dying?

Unfortunately, we are not responsible for plants maintenance after delivery.

Plants dying can be caused by various reasons and we cannot guarantee the full survival of your plants since then.

For more information, you may check out our 7-days warranty policy for further understanding. 

About Repotting Service

For pot diameter that are bigger than 30cm, we are unable to do the repotting service at our warehouse.

Kindly check out our gardener service where you can engage us for any gardener works. (Eg: repotting, replanting, plant removal works)

How do I maintain my newly bought plant?

We understand if you are a new Plant Parent it can be quite overwhelming.

Each plant has it's care requirements stated in the product description. You may follow the sunlight requirement and watering care listed as this is the essential and basic nutrients needed to keep the plant growing healthily.

Others
What does Plants Disposal include?

Plant Disposal
• Dispose whole plants together with brown landscape pots or unwanted pots
• Just disposal works, no other action required
• Additional charges might occur for heavy pots*

Charge based on weight (Quoted by Customer Service)
• $20.00 for up to 20kg
• $30.00 < 21kg - 50kg
• $50.00 < 51kg - 100kg

For more information, you may contact us at info@noahgardencentre.com.sg for more.

I would like to keep the existing pot, but remove the plant. What should I do?

If you wish to keep your existing pot
• Plants to be removed from existing pots
• Plants to be disposed
• Additional charges might occur for heavy pots*

You may engage Noah Garden Centre for the following services:

Option 1: Plant Disposal Service

You may remove the plant from the pot on your own, and put it inside a bag or box. Our team will collect at your doorstep.

Option 2: Gardener Services

You may engage us for any gardener works. (Eg: replanting, plant removal works, grass cutting)


For more information, you may contact us at info@noahgardencentre.com.sg for more.